Refund Policy
Last updated: July 20, 2026 · pilot-refund-2026-07-20
This policy applies to the invitation-only target-job execution pilot. Historical products keep the refund terms shown at their purchase.
When a Full Refund Is Available
A full refund is available if we cancel before service starts, cannot provide the purchased scope safely, miss the written delivery deadline for reasons within our control, or confirm a material security failure affecting the order. Withdrawing human-review consent stops access immediately and opens refund coordination; any work already delivered is considered when applying the scope rule below.
After Delivery
Within 7 calendar days after delivery, report a material failure to provide the stated scope and allow the included revision where it can cure the issue. A refund is not based only on disagreement with an evidence-based suggestion, an ATS score, employer behavior, an interview result, or a hiring outcome. Statutory rights that cannot be waived still apply.
How to Request
Use the consent-withdrawal control when access must stop, then email support@checkresumeats.com from the purchase account with the target-job service date and the scope issue. Do not email resume or job-description text. We will identify the order within the authenticated account.
Provider Confirmation
Creem, as merchant of record, technically handles refunds and chargebacks under its Buyer Terms. CheckResumeATS handles support and determines eligibility under this product-specific policy; Creem may also issue a refund at its discretion to reduce chargeback risk. We mark an order Refunded only after a verified refund.created webhook confirms the provider event and amount. Creem states that funds typically appear in 5–10 business days, depending on payment method and region. A pending local request is not proof that money was returned.
Access and Data During Refunds
A refund or consent withdrawal suspends the target-job entitlement and new reviewer access. Account or job deletion may pause while service or refund obligations are unresolved. After provider confirmation, sensitive execution content can be deleted while de-identified payment and accepted-policy evidence may be retained for accounting, disputes, security, or legal duties.
Contact
Questions or refund requests: support@checkresumeats.com. This policy does not limit non-waivable consumer rights.